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All our items are checked and visually inspected before packaging, so if the item you ordered is damaged anyway in transit please email us at
info@oaklandgardens.co.uk so we can make a claim on your behalf.
Please keep any packaging and contact us within 14 days of purchase.
Photographic evidence will be needed to process a claim.

All items are dispatched within 48 hours .

We are very sorry but at the moment we do not post outside of the UK.
If you are classed as Highland or any Islands of the UK please contact us for a postage quote, for small orders under 2kg there will be no extra charge but for bigger heavier orders a postage fee will apply.

PLEASE NOTE due to a change in courier for our goods we NO LONGER post to Jersey Or Guernsey, this is something we are trying to resolved and we apologise in the meantime for any inconvenience caused.

Any orders to Jersey or Guernsey will be cancelled and refunded.

Postal Insurance is included at no extra cost.

We are V.A.T registered and V.A.T is included in our price.
To be more environmentally friendly we do not send paperwork with the order.
Instead V.A.T receipts are available on request via email.